Restoring Files

Directly from the backup server

You can use either Reliable Data Protection or the web restorer to restore backup files from the backup server.

Using Reliable Data Protection

You can restore your data from the backup server by following instructions below.

Open Reliable Data Protection from the System Tray (see previous sections for details)
Select the [Restore] tab at the bottom part of Reliable Data Protection
Select the backup set from which you would like files to be restored from the left panel
Select the snapshot of your backup files that you would like to restore from the backup server by using [Show files after Job] drop down list
Select the files that you would like to restore and press the [Restore Files] button on the toolbar 6.Use the [Browse] button to select the directory to where you want files to be restored (or simply select [Original location] to restore files to their original path) 7.Files will be restored automatically (a file won’t be downloaded from the backup server again if an identical file exists on local path already)

Using the web interface

You can restore your data from an Offsite Backup Server by following instructions below.

Logon to the Offsite Backup Server web interface
From the top menu, click [File Explorer]
Click the [Backup Set] link that contains the files that you want to restore
Select the snapshot of your backup files that you would like to restore from the backup server by using [Show files after Job] drop down list
If you want to see all the different versions of all files, just choose the [Show all files] radio button on the [File Explorer] page. Files which are shown in gray are being stored in the retention area on the backup server but you can still restore these files from the backup server.
Select the files that you would like to restore and press the [Restore] button on the toolbar
A dialog window will appear
1. Press the [Restore] button
2. Enter the directory to which backup files should be restored to in the [Restore files to] textbox
3. Enter the encrypting key which will be used to decrypt your backup files upon restoring your backup files
4. Press the [Start] button

Large-Scale Restores on External Drives

In the case of large-scale disaster recovery, we can provide an encrypted copy of your data on an external hard drive, which we can ship to you or your client for local decryption and restoration. For more information, please contact us.